Privacy Policy

Last modified November 29, 2023

This document has been translated for your convenience. In case of any inconsistency between the translated version and the Korean version, Korean version takes precedence.

Hancom Inc. (hereinafter referred to as 'Hancom' or the 'Company') complies with laws, regulations, and guidelines for personal information protection and establishes and publishes a personal information processing policy to protect users' personal information and rights and to smoothly handle complaints related to personal information.

The Company complies with the relevant laws and personal information protection regulations and guidelines of the Republic of Korea that are mandatory for the personal information controllers, and establishes the Privacy Policy and opens to the public.

This Privacy Policy applies to the services, Hancom Account the table of contents is as follows:

1. Collection of Personal Information
2. Matters Concerning the Installation, Operation, and Refusal of Personal information Collection Devices
3. Customer Service Regarding Personal Information
4. Matters Concerning Measures to Ensure the Personal Information Safety
5. Obligation to give notice before changing the Privacy Policy

1. Collection of Personal Information

   The company collects and uses personal information for the purpose below and we do our due diligence to manage and handle the collected information.

   1. Purpose of processing: collection of personal information for receiving and responding to customer inquiries
   2. Items to process: items of personal information collected and processed (email address, name, company name, interest(optional), country)
   3. Retention period: until the process of responding to inquiries is completed (3 years according to the relevant regulations)
   4. Withdrawal of consent: users may withdraw their consent to the collection of personal information.
   5. Even if consent has been withdrawn, the information is retained for the retention and usage period, which is 3 years, based on the relevant regulations by the Republic of Korea.

2. Matters concerning the installation, operation, and refusal of automatic personal information collection devices

   1. Guides on the use of Cookie for membership

      1. What is a cookie? The Company uses and saves cookies in the member authentication section where you log in to provide a customized service for you.
         Cookies are text files that are automatically generated in your web browser when you access the website. This cookie will be automatically deleted when you log out (Log-out) and close your web browser.
      2. Purpose of use Cookies store and utilize your visit and usage behavior of the Hancom services and websites, IP address, browser type, connection server, server location, and response to certain ads. When a customized service is provided, user's personal information is not provided.
      3. How to Refuse to Save Cookies Users reserve the rights to choose to install cookies. Users can adjust web browser settings to accept or refuse cookies. However, refusing to save cookies may limit the use of some services.
      1. How to access cookie settings in Internet Explorer * Tools → Internet Options → Privacy → Advanced → Cookies in Settings
      2. How to access cookie settings in Microsoft Edge * At the top of the web browser, select [Settings and more] → [Settings] → [Site permissions] → [Cookies and site data]
      3. How to access cookie settings in Chrome * At the top of the web browser, click on the three dots and [Settings] → [Privacy and security] → [Cookies and other site data]

   2. Guides on Google Analytics

      1. The Company uses Google Analytics, a web analytics service provided by Google LLC (hereinafter referred to as "Google") to better serve customers. Through this, we analyze how you use the service and identify demand to improve the service and product.
      2. Google Analytics uses the Cookie key to collect how you use your website.
      3. Google sends and stores information collected through cookies to Google servers in the United States.
      4. Google may provide this information to third parties, if required by law, or to third parties that process it on behalf of Google.
      5. Google does not associate your IP address with any other data it has.
      6. Unless you specifically refuse to use cookies, you agree to use all information generated through Google Analytics and cookies created during your company's service use.
      7. Information on Google's privacy can be found here.
      8. If you want to refuse data collection by Google Analytics, you can either set it up on Google's site or refuse to save cookies via [How to Refuse to Save Cookies] above. However, please note that refusing to save cookies may limit the use of some services that require login, and that you are solely responsible for them.

   3. Behavior information

      1. Microsoft Clarity

         Microsoft Clarity is a user behavior analytics tool that helps understand how users are interacting with a website through session replays and heatmaps.
         Microsoft Clarity uses Cookies to collect how users use the website. If the user wants to refuse data collection, he/she can either set it up on Microsoft Clarity's site or refuse to save cookies via [How to Refuse to Save Cookies] above. However, please note that refusing to save cookies may limit the use of some services that require login, and that you are solely responsible for them. Information on Microsoft's privacy can be found here.

3. Customer Service Regarding Personal Information

   The company shall designate the privacy protection officer and the person in charge of personal information management as follows in order to handle complaints related to personal information protection and personal information and grievance department.

   1. Chief Privacy Officer, CPO

      • Name: Jang Seunghyeon
      • Affiliated and Position: Head Manager / Director of Service Planning Division

4. Matters Concerning Measures to Ensure the Personal Information Safety

   Hancom takes the following measures for securing safety of personal information of its users:

   1. Efforts are made to secure personal information against hacking or computer virus

      • The company has installed privacy processing system with protection measures for external breach to prevent loss, theft, leakage, alteration, outside intrusion, hacking, etc.

   2. Minimized the number of staff allowed to access personal information and provided training

      • The company has installed privacy processing system with protection measures for external breach to prevent loss, theft, leakage, alteration, outside intrusion, hacking, etc.

   3. Verification Acquisition and Maintenance for Information Security Activities and Management Systems

      • Every year, the Company is certified for the ISMS-P, which is the information protection and privacy protection management protocols, and for the ISO27001, which is an information security management system, and the Company constantly checks and monitors to improve the internal system.

5. Obligation to give notice before changing the Privacy Policy

   When the Company amends the processing policy, it shall give a notice of the amendment in the form of an announcement within the Service or through a proper electronic method stating the reason for the amendment along with the current policy and the date of effect 7 days before the effective date until a day before the effective date.
   In addition, matters not set forth in this Privacy Policy shall be governed by applicable laws, regulations, commercial practices and service policies (if applicable) within the service website. The Company may implement separate operating policies for each individual service.